HOW TO RETURN AN ITEM:

Contact our Customer Service FIRST:

Please contact our Customer Service at oyoyanime@gmail.com  FIRST to receive approval for your return, so your return will be processed easier and safer. Any returns shipped back to us without approval will be delayed or may not be eligible for a refund.

Pack your return item:

After receiving return approval from us, please pack the return item with a shipping box, or Bubble Mailer, or other proper package methods to protect the item. And attach the Return Shipping Label to the return package.

Please do NOT ever attach the Return Shipping Label directly on the returning item. By doing this, the item may be seriously damaged during transportation, as a result, only a partial or no refund will be issued. 

Drop off your return package at shipping carrier's location:

After packing the return item, simply drop it off at a nearby carrier's location. Then refund will be processed after the return item is received and confirmed by our Customer Service.

• USPS Shipping Label --- every Post Office location
• UPS Shipping Label --- any UPS Store or UPS local partner store
• FedEx Shipping Label --- any UPS Store or UPS local partner store

Refunds:

Refund on return is issued after the item has been received and confirmed by our Customer Service within 1 week. Refund will be applied to your credit card or original method of payment.

Please allow 3-5 business days for the refund to be posted on your credit cards, after receiving refund confirmation email from us. For Paypal checkouts, Paypal may need up to 30 days to post the refund on your Paypal account. 

 

COMMON RETURN ELIGIBILITY:

Please refer to the following cases for your Return Request:

New and Unopened Items:

New items in UNOPENED and unused conditions are qualified to be returned within 30 days after initial purchasing date unless they are marked as Non-Returnable Items or specifically stated on the product pages. 

The items must be in original factory-sealed condition as initially received, with tags (if they have).

Opened or Used Items:

Items that have been opened or removed from their original packages are NOT eligible for returns.

Items that have visible indications that their packages are opened are NOT eligible for returns.

Items that have visible indications that the items have been used are NOT eligible for returns.

Boxed items that are no longer factory-sealed are NOT eligible for returns.

 

Custom Items:

Custom items (such as re-painted figures) are NOT eligible for returns.

Damaged Items or Lost/Stolen Package:

*All orders are packaged carefully and secure. If orders are damaged, lost or stolen, please contact the carrier and file a report.

Please understand that minor cosmetic painting issues and other manufacturing issues may exist due to mass productions. These issues can NOT be recognized as defects or damages.

Please understand that minor dents or scratches on items packages or boxes may occurred during delivery. These issues can NOT be recognized as defects or damages.

Some of our figure items are collective, and are in used condition, please understand that minor dents or scratches might be on the items. These issues can NOT be recognized as defects or damages.

Non-Returnable Items:

All Non-Returnable Items are NOT eligible for returns or replacements. For items that are classified as Non-Returnable Items, there are “Non-Returnable” text on their product description pages. If you have any questions or concerns on the Non-Returnable Items, please contact us at oyoyanime@gmail.com  before purchase.

Over 30 days Return Item:

No return will be approved after the 30-day return window.

 

RETURN SHIPPING COSTS

Domestic Customers:

If the return is approved by us and occurred due to our mistake (such as Wrong Item shipped), we will pay for the Return Shipping Fees.

If the return is occurred by other reasons than our mistake, we will not pay for the Return Shipping Fees, and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

International Customers:

For international orders, please contact us at oyoyanime@gmail.com before returning items back to us.

If the return is approved by us and occurred due to our mistake (such as Wrong Item shipped) we will issue reasonable Store Credit to International Customers, instead of returning items back to us. The amount of Store Credit will be determined between customer and us by reviewing the actual order.

If the return is occurred by other reasons than our mistake, we will not pay for the Return Shipping Fees, and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

 

REFUSED AND UNDELIVERABLE PACKAGES

A Refused Packages will be treated as an Unopened-Item Return. Any return costs will be deducted from the refund. 

If a package is returned back to us marked as Undeliverable due to an error on customer end (such as incorrect address, insufficient address, and other reasons), it is your responsibility to contact us for re-shipping. Any return and re-shipping fees need to be paid before the package is re-shipped. 

RESTOCKING FEES:

Normally, we do NOT charge restocking fees, but we reserve the rights to do so in certain cases.

For example: If the item, returned back to us, contains missing or damaged parts, which doesn't match with the item condition as shown when we approve the return, a reasonable restocking fee will be applied.